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  • Welcome
  • About Us
    • Our Vision, Mission and Values
    • Our History
    • Company Structure
    • About the Board
    • Board Members
    • Regulatory Code
    • Positions Vacant
  • Housing
    • The Co-operative Housing Model
    • Co-operative Principles
    • New Co-ops Enquiry
    • Co-operative Profiles
    • Co-operative Locations
    • Co-operative Stories
    • Community Properties
    • Regional Meetings
      • Regional Meetings 2023
      • Regional Meetings 2022
      • Regional Meetings 2019
      • Regional Meetings 2018
  • Tenants
    • How to Apply
    • Eligibility
    • Making a Complaint or Appeal
    • Maintenance
    • Services for Tenants
    • Tenant Policies
    • Rent Reviews Fact Sheet Coops July 2025
    • Rent Reviews Fact Sheet Direct Managed July 2025
  • Publications & Resources
    • Capability Statement
    • The Benefits of Co-operatives May 2024
    • CENSW Strategic Plan 2023-2026
    • Annual Reports
    • CENSW Newsletters
    • Customer Service Charter
  • How To Help
  • Contact Us
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  • I Want To…
    • Apply for housing
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    • Request Maintenance

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Tenant Policies

These tenancy policies are listed in order of each phase of the tenancy lifecycle.

T 4.01 Eligibility and Allocation Policy
T 4.02 Starting a Tenancy
T 4.03 Tenant Rights and Responsibilities
T 4.04 During a Tenancy Policy
T 4.05 Tenant Participation and Engagement Policy Direct Managed tenants
T 4.06 Rent Charges Policy
T 4.07 Rent and Debt Management Policy
T 4.08 Financial Hardship Policy
T 4.09 Absence from Property Policy
T 4.10 Disability Modifications Policy - Direct Managed Tenants
T 4.11 Pets Policy
T 4.12 Domestic and Family Violence Policy
T 4.14 Using CCTV Policy
T 4.15 Breach of Tenancy Policy
T 4.16 Recognition as a Tenant (Succession) Policy
T 4.17 Transfer Policy
T 4.18 Ending a Tenancy Policy
T 4.19 Appeals Policy
T 4.20 Sustaining Tenancies Policy
  • Tenants
  • How to Apply
  • Eligibility
  • Information for Tenants
  • Making a Complaint or Appeal
  • Maintenance
  • Services for Tenants
  • Tenant Policies

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Sydney NSW 2000

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Sydney, NSW 1230

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Free Call: 1800 066 834

Office: (02) 9356 9200

We acknowledge the traditional Aboriginal owners of the country throughout Australia and pay our respect to them,
their culture and their Elders past, present and future.

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