Choice. Control. Co-operation

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Resources for tenants

 Get Mutual Website- BCCM Initiative

New online resource on setting up and running co-operatives.  Provides toolkits, links to reports and helpful organisations, as well as a service to connect groups with advisors and experienced professionals.

Support Service Contact Details

Department of Family and Community Services, Housing

Delivers 24/7 a wide range of services

Phone: 1800 422 322

Registrar of Community Housing

Responsible for regulating community housing providers in NSW under the National Regulatory System for Community Housing

Phone: 1800 330 940

Tenants Advice and Advocacy Services

Provides free, independent information, advice and advocacy to tenants throughout New South Wales

NSW Civil and Administrative Tribunal (NCAT)

Former Consumer Trade & Tenancy Tribunal (CTTT)

Phone: 1300 135 399

Housing Appeals Committee (HAC)

An independent avenue of appeal for social housing clients in NSW

Phone: 1800 629 794

Legal Aid NSW

Provides legal services to disadvantaged people

Phone: 1800 330 940

Law Access NSW

A free government telephone service that provides legal information, referrals and in some cases, advice for people who have a legal problem in NSW.

Phone: 1 300 888 529


Link2home is the statewide homelessness information and referral telephone service. It is available 24 hours a day, 7 days a week, every day of the year.

Free Call: 1800 152 152

Domestic Violence Line

Provides telephone counselling, info and referrals for people who are experiencing or have experienced domestic violence. 24/7 wide range of services 

Free Call: 1800 656 463

NSW Federation of Housing Associations

The peak industry body for housing associations in NSW.  Housing associations are not-for-profit managers and developers of low cost housing.

Phone: 02 9281 7144

Council of Social Service of NSW (NCOSS)

The peak body for the social and community services sector in NSW

Phone: 02 9211 2599

Greater Sydney Aboriginal Tenants Service

Covers Sydney, Blue Mountains, Central Coast, Hawkesbury, Macarthur areas. Provides free, independent information, advice and advocacy to Aboriginal tenants.

Phone: 02 9698 0873