Resources for tenants

CENSW understands the importance of our tenant being linked to community services and resources. We update this list of resources on a regular basis, to ensure it stays relevant and useful.
Support Service Contact Details
Housing NSW

Delivers 24/7 a wide range of services

www.housing.nsw.gov.au

Phone: 1300 468 746

Registrar of Community Housing

Responsible for regulating community housing providers in NSW under the National Regulatory System for Community Housing

www.rch.nsw.gov.au

Phone: 1800 330 940

Tenants Advice and Advocacy Services

Provides free, independent information, advice and advocacy to tenants throughout New South Wales

www.tenants.org.au
NSW Civil and Administrative Tribunal (NCAT)

Former Consumer Trade & Tenancy Tribunal (CTTT)

www.ncat.nsw.gov.au

Phone: 1300 135 399

Housing Appeals Committee (HAC)

An independent avenue of appeal for social housing clients in NSW

www.hac.nsw.gov.au

Phone: 1800 629 794

Legal Aid NSW

Provides legal services to disadvantaged people

www.legalaid.gov.au

Phone: 1800 330 940

Law Access NSW

A free government telephone service that provides legal information, referrals and in some cases, advice for people who have a legal problem in NSW.

www.lawaccess.nsw.gov.au

Phone: 1 300 888 529

Homeless Persons Information Centre

Info and referral service for people who are homeless or at risk of homelessness. (7 days, 9am to 1pm, 2pm to 10pm)

Free Call: 1 800 234 566

Phone: 9265 9081

Domestic Violence Line

Provides telephone counselling, info and referrals for people who are experiencing or have experienced domestic violence. 24/7 wide range of services 

Free Call: 1800 656 463
NSW Federation of Housing Associations

The peak industry body for housing associations in NSW.  Housing associations are not-for-profit managers and developers of low cost housing.

www.communityhousing.org.au

Phone: 02 9281 7144

Council of Social Service of NSW (NCOSS)

The peak body for the social and community services sector in NSW

www.ncoss.org.au

Phone: 02 9211 2599

Greater Sydney Aboriginal Tenants Service

Covers Sydney, Blue Mountains, Central Coast, Hawkesbury, Macarthur areas. Provides free, independent information, advice and advocacy to Aboriginal tenants.

Phone: 02 9698 0873
 Link 2 home

A phone service that provides information about local services, assesses what kind of help people need and refers people to specialist homelessness services/ support services/ temporary accommodation and other services.
Link2home operates 24 hours a day, seven days a week, every day of the year. The level of service that can be provided after 10pm is generally limited to an emergency response, if required.

Phone: 1800 152 152
 Get Mutual Website- BCCM Initiative

New online resource on setting up and running co-operatives.  Provides toolkits, links to reports and helpful organisations, as well as a service to connect groups with advisors and experienced professionals.

 www.getmutual.coop