Making a Complaint or Appealing a Decision

Making a complaint or appealing a decision can be stressful for anyone and yet there are times when things do not go as well as we would like.

Common Equity is committed to ensuring our customer service is always up to standard, and we value feedback from customers if something is not right.

Please refer to our Making a Complaint Brochure below for further information on the process.

A fillable PDF Complaints form is also available below, which is designed to make the process of giving us feedback as easy as possible.  Please note you will still have to print out the completed form, to sign and attach supporting documentation.

Complaints Form (Fillable PDF)